Terms and Conditions

 

Effective Date: November 2025
Last Updated: November 3, 2025

Welcome to Decoopia.com (“Website”, “we”, “us”, or “our”).
By accessing or using our website and services, you (“user”, “customer”, or “you”) agree to comply with the following Terms and Conditions. Please read them carefully before making any purchase or using our platform.

If you do not agree to these Terms and Conditions, please refrain from using our website.

1. Company Information

Legal Name: Decoopia
GSTIN: 19BMYPD1619M1ZF
Registered Address: Vill + P.O – Chaknorsingha, P.S – Debra, Paschim Medinipur, West Bengal – 721126
Business Email: decoopia01@gmail.com
Website: www.decoopia.com

Decoopia operates as an e-commerce platform specializing in Home Appliances and Garden Products. Our primary objective is to offer customers high-quality, affordable, and sustainable solutions for home improvement and gardening.

2. Acceptance of Terms

By using Decoopia.com, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions. These terms constitute a legally binding agreement between you and Decoopia.

We may update or modify these terms from time to time to reflect changes in our business, technology, or legal requirements. The revised terms will be effective once posted on our website. We encourage users to review this page periodically for any updates.

3. Eligibility

To use our website and make purchases:

  • You must be at least 18 years of age.

  • You must have the legal authority to enter into a binding contract.

  • You agree to provide accurate, complete, and up-to-date information when registering or placing an order.

If you are under 18, you may use the website only under the supervision of a parent or legal guardian who agrees to these terms.

4. Product Information

Decoopia strives to provide accurate product descriptions, specifications, and images. However, we do not guarantee that all product information is error-free, complete, or current.

  • Product colors may vary slightly due to lighting, display settings, or manufacturing differences.

  • Prices and availability of products are subject to change without prior notice.

  • All dimensions and weights mentioned are approximate values.

We reserve the right to correct any errors or inaccuracies at any time without notice, including after an order has been placed.

5. Pricing and Payments

All prices displayed on Decoopia.com are in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated.

We accept various payment methods, including:

  • Credit and Debit Cards

  • UPI and Net Banking

  • Wallets and Payment Gateways

By placing an order, you authorize us (or our payment partners) to process your payment using the method you select.

If your payment fails or is declined, the order will not be processed. Decoopia is not responsible for any bank charges, transaction fees, or delays caused by third-party payment processors.

6. Order Placement and Confirmation

When you place an order, you will receive an order confirmation email. This email is a confirmation that we have received your order but does not constitute acceptance.

Your order is accepted and a contract is formed only when:

  1. Your payment is successfully processed, and

  2. The product is dispatched from our warehouse.

Decoopia reserves the right to cancel or refuse any order at its discretion, including cases where:

  • The product is out of stock.

  • Pricing or product information was incorrect.

  • Payment authorization could not be obtained.

If an order is canceled after payment, the full amount will be refunded using the original payment method.

7. Shipping and Delivery

We aim to deliver your products safely and on time. Delivery timelines may vary based on product availability, shipping address, and logistics constraints.

Important Notes:

  • Delivery dates are estimates and not guaranteed.

  • In case of delays due to unforeseen circumstances (natural disasters, strikes, etc.), Decoopia is not liable for compensation.

  • Title and risk of loss pass to the customer upon delivery.

We partner with trusted logistics providers to ensure smooth and reliable delivery across India.

8. Returns, Replacements, and Refunds

Your satisfaction is important to us.

Please review our Return and Refund Policy for detailed procedures. In summary:

  • Returns are accepted within 7 days of delivery for eligible items.

  • Products must be unused, in original packaging, and accompanied by proof of purchase.

  • Refunds (if approved) will be processed within 7–10 working days after the returned item is received and inspected.

Items not eligible for return include:

  • Products damaged after delivery due to misuse.

  • Customized or perishable products.

  • Clearance or discounted items marked as “Final Sale.”

9. Use of the Website

You agree to use Decoopia.com only for lawful purposes. You must not:

  • Post or transmit any harmful, defamatory, or obscene content.

  • Attempt to hack, disrupt, or damage our servers or software.

  • Engage in fraudulent activities or unauthorized access.

Violation of these rules may result in termination of your access to our services and potential legal action.

10. Intellectual Property Rights

All content on Decoopia.com — including logos, product descriptions, graphics, text, images, software, and layout — is the intellectual property of Decoopia or its licensors.

You may not copy, reproduce, distribute, or create derivative works without our prior written consent. Unauthorized use of our intellectual property is strictly prohibited and may result in legal consequences.

11. Third-Party Links

Our website may contain links to third-party websites for your convenience. Decoopia does not endorse, control, or assume responsibility for any third-party content, products, or services.

You acknowledge that accessing third-party websites is at your own risk, and you should review their respective terms and privacy policies before engaging with them.

12. Privacy and Data Protection

Your privacy is important to us.

We collect and process personal information in accordance with our Privacy Policy, which explains how we handle your data. By using our website, you consent to the collection, use, and disclosure of your information as described in that policy.

We implement appropriate security measures to protect your data; however, we cannot guarantee absolute security against unauthorized access or cyber threats.

13. Limitation of Liability

To the fullest extent permitted by law, Decoopia, its employees, or affiliates shall not be liable for any direct, indirect, incidental, or consequential damages arising from:

  • Use or inability to use the website or products.

  • Unauthorized access to or alteration of your data.

  • Delays or disruptions in service.

  • Product defects beyond manufacturer warranties.

In any case, Decoopia’s total liability will not exceed the total amount paid by the customer for the product in question.

14. Indemnification

You agree to indemnify and hold harmless Decoopia, its directors, employees, and partners from any claims, damages, liabilities, or expenses arising out of your use of the website, violation of these Terms, or infringement of any third-party rights.

15. Termination

We reserve the right to suspend or terminate your access to Decoopia.com without notice if:

  • You breach these Terms and Conditions.

  • You engage in fraudulent or unlawful activities.

  • Required by law enforcement or government authorities.

Upon termination, all rights granted to you under these Terms will cease immediately.

16. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts in Paschim Medinipur, West Bengal.

By using our website, you consent to this jurisdiction for resolving all legal matters.

17. Force Majeure

Decoopia shall not be held liable for any failure to perform obligations due to causes beyond its reasonable control, including but not limited to natural disasters, war, strikes, internet outages, or government restrictions.

18. Contact Information

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact us at:

Email: decoopia01@gmail.com
Address: Vill + P.O – Chaknorsingha, P.S – Debra, Paschim Medinipur, West Bengal – 721126
Website: www.decoopia.com

We are always happy to assist our valued customers.

19. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and Return Policy, constitute the entire agreement between you and Decoopia. They supersede any prior agreements, communications, or understandings (oral or written) related to the use of our website and services.

20. Final Acknowledgment

By continuing to browse or use Decoopia.com, you acknowledge that you have read, understood, and agreed to these Terms and Conditions in full.

Thank you for choosing Decoopia — where home comfort meets quality, and every product is designed to make your life better.